We consider it our duty to offer market products and services that are of the best quality possible and adapted to our customers’ needs.
Our quality policy is based on the principle of achieving maximum customer satisfaction. We fulfill this principle by continuously improving the quality of our products and services. We define the quality of our products and services according to transparent and verifiable criteria, on the basis of which we derive our quality objectives.
To ensure that our quality objectives are met, all of our quality-related and safety-related activities, including management, purchasing, sales, the specialist divisions, production, warehousing and transportation, are consistently planned, managed and monitored. We monitor compliance with quality objectives at regular intervals, for which we make use of quantifiable criteria.
Each of our employees helps to achieve these quality objectives on the basis of their qualifications, effort, commitment and entrepreneurial mindset. Our employees constructively assist in avoiding mistakes, identifying potential error sources and eliminating them permanently. Our comprehensive management system is continuously improved on the basis of suggestions from all employees.